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Zoom’s Rise Killed Skype, But AI Sealed Its Coffin

Published 05 May 2025
Prashant Jha
Authors

Key Takeaways

  • Popular video calling service Skype ends as Microsoft pulls the plug on the video calling app.
  • Despite numerous attempts to revive it, Skype failed to recapture the market now dominated by Zoom and numerous video calling services.
  • Skype’s decline was attributed to mismanagement and failure to adapt to technological advancements.

Once a video calling behemoth, Skype breathed its last on May 5, 2025, when Microsoft pulled the plug on the service after multiple failed attempts to revive it.

Skype’s downfall is mainly attributed to the rise of rival services such as Zoom, especially during the COVID era.

Still, many market pundits believe artificial intelligence, or the lack of AI integrations, eliminated Skype from the service it started.

Skype Joins Early 2000 Tech Graveyard

Skype video calling services launched in 2003, quickly becoming popular due to the limited number of universal video calling options.

Now, 22 years later, Skype has joined the tech graveyard of technology and services since the early 2000s, when it was once a lifeline and is now defunct.

Once an exclusive video calling platform, it failed to innovate with time, as today almost every other messaging and social media platform offers video calling features. 

WhatsApp, Instagram, Telegram, and other messaging services have evolved to introduce video calling features. New platforms such as Zoom have incorporated modern tech and ease of connectivity to lure new users.

On the other hand, Microsoft almost neglected Skype. Instead, it pushed Teams and other applications rather than enhancing or expanding Skype into a modern-day video calling hub.

Skype’s demise comes nearly a month after XDA reported that Skype will finally close its services in May and is pointing users to Microsoft Teams.

$8.5 Billion Microsoft Acquisition

At a time when major tech firms worldwide are investing heavily in artificial intelligence and every other tech product or service is integrating AI, even for marketing, Skype failed to bank on modern-day integration despite Microsoft’s expertise in the field.  

Although founded in 2003, the video calling app gained mainstream attention after eBay acquired it for $2.6 billion, with hopes to integrate it into its online marketplace.

However, the platform struggled to innovate, and its user experience suffered from bloated updates and persistent bugs.

Microsoft bought Skype in 2011 for $8.5 billion but did little to reverse its decline. Instead, it sidelined the popular service completely as its focus moved to Teams to rival Slack.

Skype’s failure was one of the key reasons behind the joke that Microsoft buys popular tech products for billions, only to abandon them and eventually kill them.

Prashant Jha

Prashant Jha is a seasoned crypto journalist based in Delhi, India, with a Bachelor’s Degree in Computer Science Engineering. Passionate about the evolving world of blockchain and cryptocurrencies, he has been a dedicated voice in the industry since 2018. Prashant’s expertise lies in regulatory reporting, where he unravels complex legal and financial developments with clarity and precision. Before joining CCN in 2024, he honed his craft at Cointelegraph, establishing himself as a trusted name in crypto journalism.

His coverage spans major industry events, including the high-profile collapses of FTX, Three Arrows Capital (3AC), and LUNA, offering readers insightful analyses of their regulatory and market implications. Prashant’s technical background enables him to bridge the gap between intricate blockchain technology and its real-world applications, making his work accessible to novices and experts.

Beyond his professional pursuits, Prashant is an avid music enthusiast, often exploring diverse genres to unwind. A sports lover, he has a particular passion for cricket and frequently engages in discussions about the game. His multifaceted interests and sharp journalistic instincts make him a valuable contributor to CCN, where he continues shaping the crypto landscape's narrative.

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