“The issue was present for a brief period of time between the hours of 12:00am and 2:30am GMT on December the 8th 2014. The issue was detected quickly and immediately resolved. In total, this issue affected less than 0.0002% of our user base and was limited to a few hundred addresses. We have sent an alert to all users who have potentially vulnerable addresses in their wallets, for which we have an email on file. We are committed to working with any affected users to assess and rectify any issues.”
Company representatives said with a tweet:
“We admit we are at fault. We will be working w/affected users to reimburse those whose funds were misplaced.”
Affected users can contact the official portal for Blockchain user support at https://blockchain.zendesk.com. The company says that the support team is available seven days a week to help.
While I have a Blockchain.info account like mostly everyone, I would never keep any substantial amount of Bitcoin funds in a web wallet. I know that nasty bugs and failures occasionally happen in any software system, and complete security is impossible to achieve in the real world. At the same time, I tend to trust companies that openly admit security problems and reach to help the affected users.
What do you think of this episode and the response of Blockchain.info? Comment below!
Images from Blockchain and Shutterstock.
Last modified (UTC): December 9, 2014 10:51