Home / Gaming News & Opinions / Borderlands 3 Losing Hours of Players’ Save Files and It’s Epic Store’s Fault

Borderlands 3 Losing Hours of Players’ Save Files and It’s Epic Store’s Fault

Last Updated September 23, 2020 1:01 PM
Thomas Bardwell
Last Updated September 23, 2020 1:01 PM

A portion of Borderlands 3 players are encountering PC save game issues when using the cloud save feature on the Epic Game Store.

Reports show that problems range from irretrievably corrupted files where in-game progress disappears into thin air to saves reverting to previous save points, with players losing out on hours of playtime as a consequence.

Epic Store Cloud Feature Is Corrupting Borderlands 3 Save Files

As these Twitter users explain below, the problem occurs when players activate the Epic Store cloud save feature. Seemingly at random after that, the Epic Store launcher prompts players to select between uploading the save file to the cloud or downloading it to their machines.


Other Borderlands 3 players report the problem isn’t confined to cloud saves. Many received the same upload/download prompt without activating the cloud feature. Cautious players opt to download the file locally, only for the Epic Games Store launcher to delete or revert it to a previous point in the game.

Borderlands 3 publisher 2K Games provided  the following comment on the issues plaguing the game;

We understand just how frustrating this situation is for those who have been affected, so we’re working with our partners at Epic to monitor the situation and ensure the issue gets fully resolved. We’re listening closely to our community and players, and will continue to do all we can to ensure the best experience possible for everyone.

Epic Issues A Hot Fix

Borderlands 3 Losing Player Save Files, Epic Store To Blame
Source: Borderlands 3/Gearbox Software

Late yesterday, Epic shipped out a hot fix alongside an apology, listing a somewhat convoluted set of actions that trigger the problem, notably when playing Borderlands 3 across multiple devices on the same save. The “chain of events” described doesn’t address same-machine corrupted files.

Epic says the hotfix ensures the download/upload pop-up will function as intended moving forward.

As sure as the tide, Borderlands 3 fans have taken the situation as ammunition to further lambast 2K Games and Gearbox Software for their decision to make the game an Epic Games Store exclusive. Most notably by voicing their discontent on the Borderlands 2 forum  over on Steam.