Update: The original email from Amazon is a fake.
I recently stumbled on this thread on Bitcointalk, about a user who claims they received an email from Amazon saying that the online retailer is currently in talks of creating their own Bitcoin payment processor. As stated on the thread, the Amazon Customer Service Representative had this to say about the prospect of Bitcoin payments on Amazon:
We don’t accept bitcoins as a payment method on our website at this time. However, I am pleased to inform you that we are in the process of creating our own Bitcoin payment processor and will be able to begin accepting this method of payment in the near future on Amazon.com.
To see if this claim is valid, I contacted Amazon myself. Of course the easiest way to record the conversation is through a Live Chat, but sadly, the results were not quite so shocking.
I was greeted by an Amazon Customer Representative, and the rep provided me with a rather bland reply when the topic of Bitcoin came up. The rep stated, “As of now we, don’t accept it as a payment method, may be in future you can find it as a payment method on our website , we will let you know by email if it will be accepted as a payment method in future.” Knowing the way Amazon’s customer reps operate, it’s obvious they will try to keep their customers as happy as possible without disappointing them in the least. After all, Amazon has coined themselves the ‘World’s Most Customer-Centric Company.’
After I asked, “So there is currently no firm plans in accepting it in the future?”, the rep replied with a simple, “yes”. So, there you have it. Amazon currently has no firm plans of accepting Bitcoin in the near future. Asked if the email posted by a user on Bitcointalk was valid, the reply was this: “We are continuously working on how we can improve and provide you best shopping experience , so it may be a part of it, however when we will accept it officially we will let you know by email.” It may be part of it. Until the uncertainty is out, it seems like Amazon will be Bitcoin-free for at least a few more months, if not a year. Here is the full chat transcript:
Last modified (UTC): October 11, 2019 07:23